FAQs

Looking for help?

View some of our frequently asked questions below

FAQ

Where can I get a brochure of your products?

Digital PDF brochures for all our washroom products are available on the brochure download page, for a hard copy of any of our product brochures or colour selector, please email info@dunhamswashrooms.com with your full address and we will be delighted to post one, alternatively, you can fill out our contact form here.

What is the difference between SGL and HPL Panels?

SGL stands for Solid Grade Laminate and HPL is for High Pressure Laminate. In general, our HPL panels are suitable for dry environments with light – medium traffic whilst SGL is suitable for both wet and dry areas with high traffic.

How many toilet cubicles do I need?

This varies depending on the location of your washroom. Check out our guide here. If you need assistance, please contact our team who will be happy to advise on the number of cubicles required for your specific project.

Do you offer installation?

Our systems are supplied in kit form and designed to be easily installed by any competent tradesperson. However we do have Approved Installers who can fit our products for you. Please contact us for details.

Do you sell spares parts and fixtures?

Yes, we stock most spares, usually available within 48 hours. These can be ordered using our online shop; https://www.dunhamswashrooms.com/spares/

How do I get a quote?

Please email a drawing or sketch of the required layout to estimating@dunhamswashrooms.com and we will be in touch to discuss your project requirements. Our products are made-to-measure and therefore we do not have a standard price list.

What are available resources for an architect?

We have CAD drawings, BIM objects, NBS specifications, data sheets and brochures all available for download on our website here. We also provide bespoke project spec writing service, please ask to speak to a project consultant on 01603 424855 or email info@dunhamswashrooms.com

We are also now an NBS Source Partner and all product info and specifications are readily available online here: https://source.thenbs.com/manufacturer/dunhams-washroom-systems/r6v6CDqmzmuefU8XipZexQ/overview

What are delivery timescales?

Lead times are typically 3-4 weeks but can vary depending on the product specification and current factory workload. Please contact us for the current lead time and a project consultant will be happy to advise.

Do you offer custom solutions?

Our standard ranges cover most requirements however, as we manufacture in-house, we can often accommodate special requests. Please call one of our project consultants to discuss on 01603 424855 or send us a message.

How do I open an account?

First orders are to be on proforma basis unless otherwise agreed. After first order credit account applications are considered on an individual basis. You can download a credit application form here and submit to accounts@dunhamswashrooms.com. All non account orders will be on a proforma basis.

We can also now offer a Pay Later option via Iwoca Pay – please contact us for more info

Need more information?
Contact our team!

Call us on 01603 424855

Or send us a message