FAQs

All our products are made to measure and our standard ranges meet most needs, but since we manufacture in-house, we can accommodate special requests. Contact one of our project consultants on 01603 424855 or send us a message to discuss your requirements.

Our systems come in kit form with full instructions and are designed for easy installation by any competent tradesperson. However, we also have Approved Installers available to fit our products for you. Please contact us for more details.

Yes, we stock most spares, usually available within 48 hours. These can be ordered from our spares shop.

Yes, all our products include a standard warranty ranging from 5 to 15 years, depending on the product. You can find more details here or contact us for further information.

Please email us a drawing or sketch of the required layout and any measurements you have. We’ll review and then be in touch within 48 hours to discuss your project requirements. Our products are made-to-measure and therefore we don’t have a standard price list.

First orders are paid on proforma basis unless otherwise agreed. After your first order, credit account applications are considered on an individual basis. You can download a credit application form here and submit to accounts@dunhamswashrooms.com. All non account orders will be on a proforma basis.

We also now offer a Pay Later option via Iwoca Pay – you can find more information here or please contact us.

This varies depending on the location and requirements of your washroom. Check out our guide here. If you need assistance, please contact our team who will be happy to advise on the number of cubicles required for your specific project.

Lead times are typically 3-4 weeks but can vary depending on the product specification and current factory workload. Please contact us for the current lead time and a project consultant will be happy to advise.

You can find information and size guides on our website here, including Doc M and Doc T requirements. Alternatively please contact the team who will be happy to advise.

SGL stands for Solid Grade Laminate and HPL is for High Pressure Laminate. In general, HPL panels are suitable for dry environments with light – medium traffic whilst SGL is suitable for both wet and dry areas with high traffic. You can find out more about the differences in our blog article.

We have CAD drawings, BIM objects, NBS specifications, data sheets and brochures all available to download on our website. We also provide a bespoke project spec writing service, please ask to speak to a project consultant on 01603 424855 or email us.

We are also now an NBS Source Partner and all product info and specifications are readily available online here.

We supply a wide range of products including toilet cubicles, IPS panels, shower cubicles, vanity units and wash troughs, changing cubicles, wall panelling, lockers and benches

Digital PDF brochures for all our washroom products are available on our resources page, for a hard copy of any of our product brochures or colour selector, please email us with your full address and we will be delighted to post one, alternatively, you can fill out our contact form here.

Constructionline, Supply Chain Sustainability School

Please read our guide on cleaning and maintenance of your washrooms here

Please read our guide on cleaning and maintenance of your washrooms here

Solid surface vanity tops are made from a blend of natural minerals and acrylic or polyester resins. This composition results in a non-porous, seamless, and highly durable surface that is ideal for washroom environments. Unlike natural stone, which requires regular maintenance, solid surface materials are easy to clean and maintain, making them perfect for high-traffic areas like commercial restrooms. Read more about solid surface in our blog here.

We offer a vast selection of colours, including plains, patterns, woodgrains, textures, and solid surface materials. For schools, our Grafix range features vibrant and playful prints. Explore our full colour range here or request samples here.

Once an order has been placed, full CAD drawings will be produced and sent to you for approval. If you need drawings produced before proceeding with an order please contact us and we’ll be happy to help.

Yes. We’re happy to conduct site visits before ordering. Please contact us to discuss options and make an appointment.

Approved Document M is a vital part of the UK Building Regulations, focusing on access to and use of buildings for all individuals, including those with disabilities. One of the key aspects addressed in Approved Document M is the provision of accessible toilet facilities, which play a crucial role in ensuring that public and commercial buildings are inclusive and meet the needs of everyone. You can read our article on Doc M and it’s requirements here.

Introduced on 1 October 2024, Approved Document T serves as an addition to the existing building regulations in England. It provides technical guidance for the design and provision of toilet facilities in non-residential buildings, ensuring they cater to diverse user needs with a focus on accessibility, privacy, and dignity. You can read our article on Doc T and it’s requirements here.

We accept all major credit cards (not AMEX), alternatively you can by BACS. Contact us for further information

Yes, we accept iwocaPay to give trade customers more control when it comes to paying. iwocaPay is available for UK Limited Businesses and LLPs on orders of £150 to £30,000. You can find out more here.

If you require O&M manuals, please email info@dunhamswashrooms.com or use the online chat on our website, quoting your five digit project number which can be found on your quote, drawings, or delivery note.

Sanive washtroughs come in two options, Flow – thermoformed single piece seamless washtrough with coved internal corner or Zen – Sloped solide surface washtrough with a with sloping trough base falling to a continuous drain channel with a semi concealed waste.
Miranit troughs are made of a resin-bonded composite and are a more classic style looking washtrough. More information can be found here.

This depends on whether it’s for a school and the age of children, an office, retail facility or sports stadium. Look at our handy guide here.

A Standard toilet cubicle must have a minimum 450mm diameter turning space within the cubicle. Read our toilet size guide here. Approved Document T needs to be considered for new build projects which provides guidance on the design and size of toilet facilities. You can read more on that here.

Yes, please click here to order your samples

We aim to make sure that all our products arrive on time, in full and undamaged. Should this not be the case please call us on 01603 424855 and we will rectify as soon as possible

We use Solid Grade Laminate (SGL) and High Pressure Laminate (HPL). In general, HPL panels are suitable for dry environments with light – medium traffic whilst SGL is suitable for both wet and dry areas with high traffic. You can find out more about the differences in our blog article.

Yes we do, we have a full range of lockers and benches available and our cubicles are designed to be suitable for changing room cubicles and shower cubicles. For more information click here or call one of our project consultants who would be happy to talk you through the options available.

All our products are made to measure and our standard ranges meet most needs, but since we manufacture in-house, we can accommodate special requests. Contact one of our project consultants at 01603 424855 or send us a message to discuss your requirements.

Our Altitude cubicles are specifically designed for extra privacy, with full height panels and low floor clearance for when extra privacy is important.

Our range of finishes benefit from a Sanitized antibacterial treatment that eliminates 99.9% of bacteria

All our standard range of colours are the same cost. However, the Grafix range is priced on a project by project basis as this is created specifically for each project.

Yes our laminate is bonded to the board at the time of production, so you will receive exactly the same colour across your range.

Our IPS panels are fitted with removable access panels on concealed keku lift-off or push in clips. There are also options for hinged and lockable access panels for hassle free maintenance

You will be provided with a complete set of final drawings after the project is completed which will include details of part numbers. Alternatively give us a call as we’ll have all your details on our system.