Our Environmental Commitment

ESG Statement

At Dunhams Washrooms, we are committed to embedding Environmental, Social, and Governance (ESG) principles throughout our design, manufacturing, and delivery approach. We provide sustainable, durable, and responsible washroom systems while continuously improving our environmental performance and ethical standards.

Environmental Commitment

We recognise the role our industry plays in reducing carbon impact and supporting resource efficiency. Our environmental commitments focus on reducing embodied carbon, supporting circularity, and delivering long‑life washroom solutions.

Low‑Carbon, Durable and Sustainable Materials

Customers increasingly expect products that minimise lifetime environmental impact. At Dunhams, we:

• Prioritise durable, long‑life products that reduce embodied carbon through fewer replacement cycles.
• Support circularity through delivering longevity, low waste and extended product life.

Local and Efficient Manufacturing

To reduce Scope 3 emissions and strengthen resilience, we:

• Manufacture 85% of our products on-site in North Norfolk, reducing transport emissions and supporting the local economy. By shortening supply chains, we help customers meet growing demands for resilience, climate adaptation and reduced carbon intensity.
• Maintain full in-house UK production, giving us precise control over waste, quality, and production efficiency.
• Operate state-of-the-art, modern machinery that improves accuracy, efficiency, and reduces operational energy use.

Energy and Resource Efficiency

We have invested significantly in renewable and efficient energy systems:

• Two large solar panel arrays generate a substantial proportion of our own electricity and export surplus energy to the National Grid during peak times.
• Sensor lighting and automated equipment shutdown reduce unnecessary energy consumption.

For customers, we design washroom systems that help achieve measurable reductions in operational consumption:

• Low‑flow, water‑saving troughs, taps and layouts
• Energy‑efficient hand dryers
• Materials and coatings that reduce chemical demand
• Design features that improve cleaning and maintenance efficiency.

We already provide evidence based data sheets covering our products and we are committed to communicating these benefits more clearly.

Social Commitment

Washrooms are essential public spaces that must be inclusive, safe, and supportive of user wellbeing for every user.

Inclusive, Accessible and Safe Environments

Our products are designed to meet or exceed accessibility standards, supporting:

• Accessible cubicles compliant with the Equality Act (DDA)
• Layouts that support diverse user groups
• Hygienic, safe environments that promote public health

These reflect modern expectations for social sustainability, equity, and user wellbeing.

Ethical Labour and Responsible Sourcing

We maintain strong oversight of our materials and supply chains through:

• Ethical labour standards and transparent working practices
• Regular supply chain reviews to ensure materials are sourced responsibly and sustainably
• Increasing integration of digital and AI enabled due diligence as part of future supply chain governance

User Centric Design and Wellbeing

Customers see washrooms as an extension of brand values and user experience. Our approach -Consult, Execute, Deliver – ensures washrooms:

• Feature high-quality, comfortable finishes
• Support efficient flow and reduced crowding
• Elevate user comfort and reflect organisational identity

Governance Commitment

Strong governance ensures our customers can trust the reliability and integrity of our products and operations.

Reliable, Risk Managed Supply Chains

Our governance-led operational approach delivers:

• On‑time, predictable delivery
• Durable, rigorously quality checked products
• Reduced client risk through fully controlled UK manufacturing processes

Our operational excellence includes offering a 48‑hour turnaround for replacement panels, far surpassing standard industry lead times and reducing client downtime and operational disruption.

We continue to refine our procurement, oversight and reporting processes to support long term resilience and transparency.

Continuous Improvement and Operational Integrity

We integrate sustainability into every stage of our business through:

• Compliance with all environmental regulations
• Waste reduction and recycling initiatives
• Employee awareness and sustainability training
• Ongoing investment in advanced machinery that improves accuracy, efficiency, and workplace safety (including modern automated CNC systems)

Our Ongoing Commitment to Progress

We recognise that sustainability is a continuous journey and are actively working towards enhanced environmental targets, deeper supply chain transparency, and improved reporting, reflecting our commitment to responsible growth.

We are dedicated to improving our goals year on year and ensuring our customers can trust in the integrity, performance, and sustainability of the products we provide.