Refund and Returns Policy

Web orders (Spares and Parts) only. This web shop is intended for business-to-business (B2B) sales. As such, consumer cancellation rights under the Consumer Contracts Regulations do not apply.

Returns Eligibility

Only unused, undamaged, and resalable items in their original packaging may be returned.

Returns must be initiated within 14 days of receipt of your order.

Special-order, or non-standard parts are non-returnable unless defective.

Proof of purchase (order number or invoice) is required.

How to Return an Item

Contact our customer service team at info@dunhamswashrooms.com or call 01603 424 855 to discuss your query.

Pack the item securely, including your proof of purchase.

Return shipping costs are the responsibility of the customer, unless the item is faulty or sent in error.

Refunds

Once the return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 7–10 business days.

Original delivery charges are non-refundable (except in cases of defective or incorrect items).

Exchanges

We do not offer direct exchanges. If you require a different part, please place a new order.

Faulty or Incorrect Items

If you receive a defective or incorrect part, please contact us within 7 days of receipt.

We will arrange replacement or full refund, including shipping costs.

Exclusions

We cannot accept returns for:

Used or installed parts
Items damaged due to incorrect installation, misuse, or negligence
Products purchased from third-party sellers

Need help?

For any queries about refunds or returns, please contact our team at:

Dunhams Washroom Systems
The Granary
School Road
Neatishead
NR12 8BU

01603 424 855
info@dunhamswashrooms.com